Frequently Asked Questions - Huckabees Hygiene
Frequently Asked Questions
You can check when your order was dispatched in the Orders section of your account - we estimate 2 - 3 working days for your order to arrive to you. However, we do face postal delays sometimes. If this does happen we have to wait 7 working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent).
We're very sorry to hear your order didn't arrive with you in perfect condition. Please get in touch with us with an image of your damaged item via our Contact Us form so we can look into this for you.
We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then you can cancel it in your Orders section of your account. Simply find the order in question and press the red 'Cancel' button. If we are able to cancel it for you we will of course issue you with a refund. If the order has already been dispatched then we will ask you to return it to us before we can issue a replacement or a refund.
We do aim to dispatch orders as soon as possible but if we can catch your message in time we will be able to change the address on it for you. Please get in touch with us via our Contact Us form. Include the phrase "CHANGE OF ADDRESS" in the subject line and your order number in the message and if our customer service team get to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a replacement or a refund.
If your item is no longer needed or you are not 100% satisfied with the quality of your item, you have 30 days to return it back to us for a full refund. If you wish to return your item for other reasons such as, the item arrived damaged or faulty please explain the fault by getting in touch with our customer services team using the Contact Us form. From there we will be able to take the necessary steps to get your item back to us if necessary and have a replacement/refund issued.
UK standard postage is £2.95 on all orders up to £25, and free next day delivery on orders above. Check out our shipping policy for more information.
Yes, all orders within the UK are sent via various tracking methods depending on the service. UK Standard tracking is only updated once the item has been delivered and you can our partner courier site DHL https://track.dhlparcel.co.uk/ use to watch the journey of your item until it's delivered.
We try to dispatch all orders within 24 hours of receiving payment and on the same day if orders are received before 2pm. So if your item has not been dispatched it is likely that the payment hasn't gone through successfully. Please check the Orders section in your account to make sure that you don't still have to make a payment.
We accept payment by most major debit/credit cards, PayPal, and Apple/Google/Amazon Pay. Unfortunately, we do not accept cheques or cash payments or cash on delivery. Sorry.
Kindly try again and input the correct card details including card number, expiry date and CVC. If the problem persists, please contact your issuing bank or try an alternative payment mode.